Terms and Conditions for our Services and Events 

We are delighted that you wish to sign up for our services or attend one of our events. Please read this information carefully. Once you have agreed to them, these terms form a legally binding agreement between us.  

 

This agreement, which we shall refer to in this document as ‘the Agreement’, is made between IATQB Ltd a company registered in England and Wales with company registration number 12231943 and whose registered office is at 206 Hoyles Lane, Preston PR4 0LD (‘we’, ‘us’,‘our’) and the person or entity who wishes to sign up for our services or attend one of our events (‘you’, ‘your’).  Where we want to refer to you and us together we shall use the term ‘the Parties’.

 

We take pride in our services and we want you to get the most from them and have the best possible experience of working with us.  The purpose of this Agreement is to set out the details of our  services so that it brings clarity to our relationship with you, protects both of us and takes care of the business side of things so that we can get on with the good stuff!

 

Definitions

 

In this Agreement the following words and phrases will have the following meanings:

 

‘Intellectual Property Rights’ means copyright, trade marks, business names and domain names, rights in packaging, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and all similar or equivalent rights or forms of protection which exist now or in the future in any part of the world.

 

‘Fees’ the fees you are paying to us in exchange for the Services.

 

‘Services’ means the services you are signing up for as set out in the relevant Services Description, and which we are providing to you in exchange for payment of our Fees.  Where you buy a ticket for one of our events, ‘Services’ means your purchase of a ticket for and attendance at one of our events.

 

‘Services Description’ means the details of the Services as set out in the relevant brochure, webpage or sales page or in an email or other written communication from us.

 

The Services

 

We only provide services and events for businesses and business owners and therefore consumer protection legislation does not apply to this Agreement.  By agreeing to these terms and conditions you warrant that you are using the Services for the purposes of your business, trade or profession.  If this is not the case, please contact us by email at support@iamthequeenbee.co.uk.

 

If you sign up for any of our Services, you agree to be legally bound by this Agreement.

If you use any of our free resources you also agree to be legally bound by this Agreement as appropriate, excluding the clauses relating to payment. 

 

When signing up for our Services or using any resources you also agree to be legally bound by:

 - our Services Description;

 - our website terms of use and privacy policy;

 - extra terms which may add to, or replace, some of this Agreement, for example any specific written contract between us in the future; 

 

All these documents form part of this Agreement as though set out in full here.

 

Please note that we may record our sessions, calls or events for training purposes or administration purposes or for your future reference.  We may also record our events for marketing purposes.  By entering into this Agreement with us you consent to the recording of our sessions, calls and events for these purposes.  If you take part in our sessions, calls or events, you authorise us to use your image and voice in any such recordings without payment, imposing other conditions or need for further consent.

 

Where a session or event is due to take place in person, we reserve the right to move that session or event online where circumstances make it necessary or preferable to do so.

 

Signing up for our Services

 

You place an order either on our site by clicking on the relevant payment link or we shall send you an invoice by email. Placing your order and making payment does not, however, mean that your order has been accepted. 

 

We shall only accept your order when we confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. 

 

Arrangements for one-to-one sessions

 

These clauses only apply where the Services include one to one coaching or support sessions (‘One to One Sessions’.) All One-to-One Sessions (including rearranged One to One Sessions) must be taken within the timeframe specified in the Services Description or they will expire. 

 

You can rearrange one One to One Session, providing you give us at least 2 working days’ notice (or in the case of an in-person intensive One to One Session 5 working days’ notice).  If you give us less than the minimum amount of notice, fail to turn up for a One to One Session or have already rearranged a previous One to One Session in a course or programme, we reserve the right to treat you as though you have taken the One to One Session in which case you will not be able to reschedule it or entitled to any compensation for missing it.

 

In the unlikely event that we need to change the date of any One to One Sessions you will be notified via the contact email address given within 48 hours of any One to One Session, save in the case of an emergency.

 

Unless the Services Description states otherwise, all One to One sessions take place remotely via the means of communication agreed with you in advance.  

Where a One to One Session is due to take place in person, we reserve the right to move that One to One Session online where circumstances make it necessary or preferable to do so.

 

Arrangements for group coaching calls and sessions

 

These clauses only apply where the Services include group coaching or support sessions or calls (‘Group Sessions’). 

 

You will be advised of the times and dates of all Group Sessions in advance. In the unlikely event that we need to change the date of any Group Sessions you will be notified via the contact email address given or the relevant Facebook Group within 48 hours of any Group Session, save in the case of an emergency.

 

Responsibilities and boundaries

 

Our responsibilities are to:

 - use reasonable endeavours to provide you with the Services as set out in the relevant Services Description;

 - carry out the Services with reasonable care and skill;

 - use reasonable endeavours to carry out the services within the time period which is set out in the relevant Services Description;

 - ensure that we comply with all legal requirements and that we have all necessary licences and consents to meet our obligations under this Agreement;

 - comply with the terms of this Agreement.

 

Your responsibilities are to:

 - show up for any sessions or calls on time and without distractions;

 - give 100% of your effort and fully commit to the Services;

 - come prepared for each session or call;

 - comply with any security or health and safety policies or other instructions we give to you regarding our events;

 - be open to new ideas and communicate honestly, openly and with integrity;

 - be courteous and kind to other participants;

 - come to each session or call willing to stretch and grow;

 - do the work and complete any action steps between sessions and calls;

 - comply with the terms of this Agreement; 

 - provide us with any information and assistance (and ensure that any information is complete and accurate) as we reasonably need to provide the Services.

 - use the method stated by us for communicating with each other between sessions (if any).

 

Although we fully expect you to achieve great results from our Services, we cannot guarantee any specific outcomes or that all our clients will achieve the same results.  The results are entirely dependent on your commitment and the effort you put into your participation in the Services and any actions we agree, combined with your finances, your business, your knowledge and various other skills.  When you sign up for our Services you agree that you are solely responsible for your results and we are not responsible in any way for your earnings, the success or failure of your business or financial decisions, the increase or decrease of your finances or income level, or any other results of any kind. 

 

Examples of outcomes from former clients in any materials are not to be interpreted as a promise or a guarantee of your outcome. We do not provide financial or legal advice.

 

Important information and boundaries around our coaching and other support: 

 

Coaching is not therapy or counselling.  It may involve all areas of your life. You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and whether or not you follow through on any agreed action is exclusively your responsibility.  

 

Our role is to provide you with development and coaching for business, inspirational and informational purposes only and to help you make positive business and lifestyle changes in order to make progress towards your business goals.

Coaching does not treat mental disorders and is not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this Agreement you confirm that you will not use our Services in place of any form of counselling, therapy or medical treatment.

 

If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this Agreement you confirm that you have consulted with this person regarding the advisability of signing up for our Services and that this person is aware of and supports your decision to proceed with the Services described in the Services Description.

 

Payment

 

The Fees and payment details for the Services are set out in the Services Description.

 

Where you have been given the opportunity to pay in instalments you irrevocably acknowledge and agree that this is not a subscription and that the full price for the Services is payable regardless of the extent to which you participate in them. If you are offered and accept an opportunity to split your payments in an extended payment plan, you acknowledge and accept that even though  you may not start working with us for a few months, you are legally committed to paying the full price for the Services as soon as you agree to these terms. We accept payment via credit or debit card via our website or as otherwise agreed with you in writing. 

 

We will do all that we reasonably can to ensure that all of the information you give us when paying for the Services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this Agreement or our Privacy Policy (see clause 9) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. All payments by credit card or debit card need to be authorised by the relevant card issuer. 

 

If your payment is not received by us by the due date we may charge interest on any balance outstanding at the rate of 4% percentage points per year above base rate and your ability to participate in the Services will be suspended until your payment is received. We will email you to let you know if we intend to do this.

 

The price of the Services is in pounds sterling (£) (GBP) and unless stated excludes VAT at the applicable rate.

 

Refunds 

 

Once you agree to these terms, you will not be entitled to a refund. The only exception to this is where we choose to cancel the Services (other than under clause 12 below where we terminate due to your breach of this Agreement or following an act of insolvency), you are entitled to a partial refund for sessions which you have paid for in advance and which you have not received.  Should you choose not to participate in the Services for any reason you will remain legally responsible for the full amount of the Fees and full payment will still be required. You warrant that you are entering into this Agreement solely for business purposes.

This clause does not affect your statutory rights.

 

Confidentiality and data protection

 

Our Privacy Policy is available at iatqb.com/privacy

 

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, and how and why we collect, store, use and share such information.

 

For the purpose of this Agreement, ‘confidential information’ means any information one party supplies to the other which it reasonably expects to be kept confidential, including but not limited to customer data, contacts, financial data, sales data, supply sources, business opportunities for new or developing business, plans and models, or trade secrets.

 

Each party shall keep the confidential information disclosed to it by the other confidential and, except for the purposes of providing the services, or with the other party’s prior written consent, shall not:

 - use or exploit the confidential information in any way; or

 - disclose or make available confidential information in whole or in part to any third party.

 

Where you participate in any group sessions, for example as part of a group coaching programme, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties.  You will not use the confidential information of any participant of a group session for your own benefit except with the explicit consent of that participant.

 

The obligations in this clause will not apply to confidential information which:

 - has stopped being confidential through no fault of the other party; 

 - was already in the possession of the recipient before being disclosed by the other party;

 - has been lawfully received from a third party who did not acquire it in confidence; 

 - we consider it necessary to disclose because of concerns of risk to yourself or others, or to assist the prevention or detection of a crime; or

 - is required to be disclosed by law.

 

Neither of us shall use the other party’s confidential information for any purpose other than to perform our obligations under this Agreement.

 

Intellectual Property Rights

 

Except as expressly stated, no Intellectual Property Rights of either party are transferred or licensed as a result of this Agreement.

If we provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to us and unless we agree otherwise in writing you can only use those materials for your own internal business use to obtain the benefit of the Services. You may not share them with any third parties.

 

You cannot otherwise use or monetise our methods, processes or systems. To do so would be a material breach of your legal obligations to us under the terms of this Agreement, and subject to immediate termination under clause 12.

 

For the avoidance of doubt, without our prior written authority, you are not permitted to: 

 - deliver any training in our methods, processes or systems to a third-party individual or organisation;

 - provide details of  our methods, processes or systems to, a third-party individual or organisation; 

 - repurpose in whole or in part our methods, processes or systems to create and deliver your own services.

 

Should you become aware of any unauthorised access to the materials provided to you, or of any unauthorised use of our methods, processes or systems, you agree to notify us immediately by email.

 

Circumstances beyond our control

 

Our Services might be affected by events beyond our reasonable control. If so, there might be a delay before we can resume normal service, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances.  We shall try to resume normal service as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include pandemics, epidemics, any law or action taken by a government or public authority, internet failure or other IT problems and team illness.

 

Termination 

 

Either you or we may terminate the Services and this Agreement immediately on written notice if:

 - the other party fails to pay any amount due under this Agreement on the due date for payment;

 - the other party commits any other material breach of this agreement and, in the case of a breach capable of being resolved, the breach is not resolved within 14 days of a written request to do so.  The written request must expressly refer to this clause and state that the this Agreement will be terminated if the breach is not resolved; or

 - the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.

 

We shall also be entitled to limit or suspend, and/or terminate the Services without refund whether paid or remaining due and payable, if we reasonably determine that you:

 

 - are becoming disengaged, disruptive or if you affect the provision or the enjoyment of the Services by any other participant. For the purposes of this Agreement the terms ‘disengaged’ and ‘disruptive’ shall be given their ordinary dictionary meaning and examples of this type of behaviour are: displaying a lack of interest in the Services, failing to respond positively to requests for further information or other contact; repeatedly ignoring or failing to respond to emails or other messages; and communicating in a way which is abusive or intended to cause offence; and/or

 - are failing to comply with any of these terms or any other terms or guidelines which have been agreed between the parties,whether such action constitutes a material breach or not.

 

If we decide in our absolute discretion that you are not a good fit for our Services, we may terminate this Agreement immediately on notice, in which case we shall give you a partial refund for any elements of the Services which you have paid for in advance and which you have not received.

 

If this Agreement is terminated it will not affect our right to receive any money which you owe to us under it and it will not operate to affect any provisions that expressly or by implication survive termination.

 

Limitation of our responsibility to you 

 

We make no guarantees, representations or warranties of any kind, express or implied, about the Services.

 

Nothing in this Agreement shall limit or exclude our liability for:

 - death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;

 - fraud or fraudulent misrepresentation; or

 - any matter in respect of which it would be unlawful for us to exclude or restrict liability.

 

Subject to the paragraph above:

 

We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit; loss of sales or business; loss of anticipated savings; loss of or damage to goodwill; loss of use or corruption of software, data or information; or any indirect or consequential loss arising under or in connection with any contract between us; and

our total liability to you for all other losses arising in connection with this Agreement or any other contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for our services which gave rise to the loss.

 

This limitation of liability is an integral part of the commercial terms agreed between the parties and was a controlling factor in the setting of the Fees payable to us under this Agreement.

 

Notices

 

Any notices given under this Agreement shall be properly served if received by e-mail or post to the following addresses:

 

Your address: the address you provide to us when signing up for our Services
 

Our address by email to support@iatqb.com

 

Entire Agreement 

 

This Agreement constitutes the entire agreement between us. This Agreement may be modified or amended at any time if the amendment is made in writing and is signed by both of us. You may not assign your rights or obligations under this Agreement to anyone else. In the event that any part of this Agreement is deemed invalid or unenforceable, it shall not affect the validity or enforceability of any of the remaining portions of the Agreement which shall be severed and remain in full force. The failure to enforce any provision of this Agreement shall not be treated as a waiver or limitation of the right to later enforce and request strict compliance with every part of this Agreement.

 

Disputes

 

We will try to resolve any disputes with you quickly and efficiently.

 

If you are unhappy with the Services or any other matter, please contact us as soon as possible at support@iatqb.com where we will aim to respond to any issues you raise within two working days.

 

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

 - let you know that we cannot settle the dispute with you; and

 - give you certain information required by law about our alternative dispute resolution provider. 

 

If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this Agreement.  If you do not live in the United Kingdom, the English courts will have non-exclusive jurisdiction in relation to this Agreement.

 

The laws of England and Wales will apply to this Agreement.

 

The Services will not be made available to you until acceptance of these terms has been received, and payment has been made in accordance with the relevant Services Description.

 

By accepting the terms of this Agreement you acknowledge that you have read, understood and agree to the terms and are agreeing to be legally bound by them.